A Gemba Walk gives project teams a chance to talk to these workers face to face and learn where the process works well and where it could benefit from change. These workers are experts in how the process works. Includes Real-Life People – Front-line workers have their minds on the process every single day, and they are critical in determining product quality.Some differences are subtle, some are dramatic.Gathering all members of the project team together in the same place at the same time to observe the same process in action is one of the most powerful tools available for creating a common understanding of the process. Each team member likely sees and understands the process slightly differently. Every team member may even use the same words to describe the process you’re working on. Creates a Common Vision – Team members may say that they understand the process, and all may claim to see it the same way.Activities such as meetings, phone calls, emails, planning and, of course, their daily work responsibilities, sidetrack team members from process improvement.Participating in a Gemba Walk helps put key people in front of the functioning process, allowing them to see it in action and focus directly on the process.
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